I spent a large portion of the evening painting. I painted part of a hat, and I painted the tips of a brand new pair of black sneakers. I love being excited about things, and I’ll tell you – I’m excited about this costume. As soon as I thought of it, I got excited about it.
I’m going to be Ash, the Pokemon trainer. But since they don’t SELL the hat in the colors I need, I had to paint part of it black. Of course, I’ll still need to put on the blue symbol… that means I’ll have to spend another evening working on my hat. The hat for my Ash costume.
My Ash hat.
So, the other day, I was at work, trying to follow up on our corporate account with Dell. Now for those of you who know, you KNOW what a nightmare that is. And for those of you who don’t know… let me tell you. It’s a nightmare. First they sent me an email about the status of my account, with a telephone number at the bottom for our “dedicated account representative”. When I called the number, the extension didn’t work. So I emailed the person back, and got back a basically non-sensical email about what I needed to do. So I called the main line, and tried to talk to someone. It’s obvious to me that they’re reading off a script, and they can’t understand what I’m trying to say – but they end up forwarding me some invoices to my email box. I talk to Accounts Payable. In the meantime, I get voicemails from them saying I need to call such-and-such number. I try and call them back and tell them that the REASON that Accounts Payable didn’t pay the full amount on Invoice Number blah-blah-blah was because they overcharged us on the tax on Invoice Numbers blah-blah-blah and blah-blah-blah… yeah. Round and round we go. Basically, it’s complicated enough to work those things out with people who speak the same language as you. When you’re talking to someone overseas…
So later on in the day, I was answering messages from the “customer feedback” inbox, and I got a message from someone who had been transferred around about six times to different people who didn’t know the answer to her question, before she finally got transferred to our own customer service group in the Philippines. Before we started building our in-house customer service team, this is the only real customer service team we had for our division of the company, so sometimes people still get transferred over there. Let’s just say they weren’t really helpful at solving her problem.
This story isn’t really that notable, except that for the entire weekend, I was trying really hard to remember the term “poetic justice”. I kept thinking “just desserts”, “what goes around comes around”, etc. Finally, this morning, it came to me.
“POETIC JUSTICE!” I shouted. But nobody was around to hear me. So I’m telling you instead. It’s poetic justice, Internet.
This is my adorable new nephew – Johnathan (codename: Quag.) My mom is up in Utah right now helping out with the baby, and I’m jealous. I love babies. I especially love babies that aren’t mine, because I can hold them and play with them and cuddle them and then give them back. Ha ha! So congratulations Dennis & Jackie, enjoy the sleep deprivation etc., and welcome to baby Johnathan. The unfashionable end of the western spiral arm of the galaxy’s really not so bad once you get to know your way around.
The pictures below were taken when he was in his special UV light thing. (They *say* it won’t give him any super powers… it’s just supposed to get rid of the jaundice… we’ll see.)
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